How To Order

You can access the online catalogue in a number of ways: A) using the search and navigation facility located down the left hand side of the page or B) clicking on the "Catalogue" page using the product catalogue tree.

You can view an enlarged image with (in many cases) an expanded description of any product by either: A) clicking on the thumbnail image, B) clicking on the "zoom" button underneath the thumbnail image, or C) clicking on the "...more" link located at the end of the (abbreviated) description.

To add a product to the shopping cart, first specify the quantity of the item you wish to purchase, and then click the "Order Now" button. A dialogue box appears confirming the products you've just added to the shopping cart - click "OK". If you wish to add more products, simply continue browsing the catalogue.

Towards the top right hand corner of the page there is information which tells you how many products are presently in your shopping cart. Clicking the "click here to view order" link will take you to your shopping cart, showing the itemised list of the contents.

In the shopping cart, you can delete products from your order; simply click on the "garbage can" symbol under the "Delete" column. A dialogue box appears; "Do you really want to delete ?". Click "OK", and the product will be removed from your shopping cart. Whilst still in the shopping cart, you can change the order quantity of products by adjusting the relevant box and clicking the "Update" button. Click the "Continue" button if you wish to add more products to the shopping cart. If you want to clear the contents of the shopping cart entirely and start again, click the "Clear" button. Click the "Secure" button to continue the ordering process.

Clicking the "Secure" button will take you into a new page, where you will be prompted for your email address:

A) If you are a new customer, enter your email address and make sure the "No, I am a new customer" radio button is on, and click "Submit". You will be redirected to the "Registration Form" page; fill in your details and click "Register". You will be sent a confirmation email of your registration.

B) If you have previously registered, fill in your email address, check the "Yes, my password is:" radio button, enter your password and click "Submit".

You are now in the "Final Order" page. Click the "Submit the order" button. A new page appears, thanking you for your order and giving you your order number. An email is automatically sent to you with regards to your order. To print a copy of the order, click the "Click here to print the order" link.

(Please Note: the payment reference is very important as this helps us identify when & by whom payments have been made so as to facilitate timely delivery).

We also accept money orders.
Please note: orders will only be sent once funds are cleared.

Please note the following:
Goods will only be sent once prices and freight prices have been confirmed, agreed to and payment has been received and cleared.

Dispatch of goods is dependant on (amongst other things):

1. the availability of the goods at the time of the order, and;

2. the successful receipt of payment to us.

We will endeavour to dispatch goods within 24-48 hours of successful receipt of payment to us. If there are unforeseen circumstances which may result in delivery delays, we will contact you as soon as we become aware of the situation.
Delivery of goods will be done primarily via Australia Post, however we reserve the right to use alternative freighting arrangements. If any changes do occur we will contact you.

As delivery of goods will be carried out by a third party, we will not be held liable for any damage or other misadventure to goods whilst in transit. We strongly recommend you consider insurance as part of freight or upgrading your postal arrangements. We are happy to discuss your insurance and postal needs if required.

Please note the following:

Returns:
Please contact us before you intend returning any goods. Fine Art Materials will accept returns on merchandise in their original packaging and in saleable condition up to 14 days from date of delivery. We will credit you for the original purchase price of the item/s. All freight and postage charges are not refundable.

Damaged Shipment or Defective Merchandise:
If you receive a package damaged in transit or receive defective merchandise, please save the box and contact us immediately. Please notify us of damaged shipments or defective merchandise within 7 days of receiving.